tk10's Privacy Policy

1 Introduction and Scope

tk10 places the highest priority on its users' privacy. This policy applies to the tk10app.cam website, its associated mobile applications and other digital services. Any person who registers on the platform, logs in or uses any of its services falls within the scope of this policy.

Our services are for persons aged 21 or above only. We do not knowingly collect information from minors. If such information is found in our system, it will be deleted immediately and the associated account will be closed.

This policy may be updated from time to time. Users will be notified of significant changes. Continuing to use the platform after a change takes effect will be considered acceptance of the updated policy.

2 Information We Collect

2.1 Registration and Identity Information

When creating an account, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• Username and password (stored in encrypted form)
• National ID card or passport details (for identity verification)

2.2 Financial Transaction Information

Relevant payment information is recorded when transactions are made through bKash, Nagad, Rocket or Upay for deposits and withdrawals. Full account numbers or PIN codes are not stored in our system.

2.3 Usage Information and Log Data

Some information is collected automatically while using the platform:

• IP address and device type
• Browser version and operating system
• Session duration and pages visited
• Gaming activity and betting history

2.4 Cookies and Tracking Technologies

We use cookies and similar technologies that improve the user experience, maintain login sessions and ensure the platform functions correctly. Cookies can be managed by changing browser settings, though this may limit some services.

3 How We Use Your Information

tk10 uses the information collected for the following purposes:

1. Account management: For registration verification, login security and overall account administration.
2. Service delivery: For games, betting, payment processing and bonus distribution.
3. Fraud prevention: For detecting suspicious activity and protecting accounts and funds.
4. Customer support: For assisting with issue resolution via live chat and email.
5. Responsible gaming: For identifying excessive play patterns and taking timely action.
6. Legal compliance: For maintaining records required to comply with applicable laws and regulations.
7. Communication: For sending important updates, transaction confirmations and promotional information (where consent has been given).

As part of our Responsible Gaming policy, users' gaming patterns are monitored so that support can be provided when needed.

4 Data Storage and Security

4.1 Retention Period

Information is retained while the account is active and, after account closure, for a defined period as required by law. Financial transaction records are generally required to be kept for an extended period.

4.2 Technical Security

tk10 applies the following measures to keep your information secure:

• Data transmission protection through SSL encryption
• Passwords and sensitive data stored using hashing and encryption
• Firewalls and security monitoring to prevent unauthorised server access
• Regular security assessments and vulnerability testing
• Two-factor identity verification via OTP

4.3 Response to Data Breaches

If a security breach occurs and users' information is put at risk, we will notify the affected users as quickly as possible and take corrective action.

5 Sharing Information with Third Parties

tk10 does not sell or rent users' personal information to third parties for any commercial purpose. However, information may be shared in the following limited circumstances:

5.1 Service Providers

Limited information may be provided to third parties contracted with us to deliver necessary services such as payment processing, technology infrastructure and customer support. These parties are required to maintain the same privacy standards.

5.2 Legal Obligations

Specific information may need to be disclosed to authorities in the case of a court order, government directive or other legal requirement.

5.3 Fraud Prevention

Limited information may be shared with specific agencies to detect and prevent money laundering, fraud or other illegal activities.

5.4 Game Providers

Game studios such as Pragmatic Play, PG Soft, JILI and Evolution may receive information necessary for operating their games. However, these studios may not use that information for any other purpose.

6 User Rights

Every user of the tk10 platform has the following rights regarding their own information:

6.1 Right to Access

You may request to view the personal information stored in your account at any time. Upon contacting customer support, a summary will be provided within a set timeframe.

6.2 Right to Rectification

If any of your information is incorrect, you may request a correction. This can be done through account settings or by contacting customer support.

6.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, this request may be limited where there are legal obligations or ongoing disputes.

6.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can opt out by using the unsubscribe link in any message or by contacting the support team.

6.5 How to Exercise Your Rights

To exercise any of the above rights, email our support team at: [email protected] — action will be taken promptly after your identity has been verified. For more information about our support, see the FAQ.

7 Protection of Children and Minors

All tk10 services are for persons aged 21 or above only. We do not knowingly collect, store or process information from any minor.

Age is verified at registration, and additional verification documents may be requested in cases of doubt. If we become aware that a minor is using the platform, that account will be closed immediately and the associated information will be permanently deleted.

If a parent or guardian believes their child is using tk10, please contact our support team immediately.

8 International Data Transfers

Due to technical infrastructure requirements, some information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that the relevant servers or service providers maintain adequate security standards and follow established data protection principles.

International transfers are subject to contractual safeguards that ensure your information is handled in accordance with the standards set out in this policy.

9 Payment and Financial Security

tk10 processes payments through bKash, Nagad, Rocket and Upay. For these transactions:

• Financial information is processed directly through the payment gateway; full card or wallet data is not stored on our servers.
• A record of each transaction is visible in the account and is used as a reference in the event of a dispute.
• Automatic alerts are triggered for suspicious transactions and immediate steps are taken to protect the account.
• All payments are secured through SSL encryption.

10 Changes to This Policy

This Privacy Policy may be revised from time to time due to changes in our services, technology or legal requirements. After any change, the "Last updated" date at the top of the policy will be updated.

For significant changes, notice will be given by email to the registered address or via the platform. Continuing to use the service after a change takes effect will be considered acceptance of the updated policy. We recommend reviewing this page regularly.

11 Contact and Complaints

If you have any questions or complaints about this Privacy Policy, please contact us:

• 24/7 Live Chat — available directly on the platform
• Email: [email protected]

Our support team provides service in both Bengali and English, 7 days a week, 24 hours a day. To learn more about us, visit the About Us page.