tk10's guide to responsible gaming
Keep entertainment from becoming a problem — read this policy, set your own limits, and seek help when needed.
Why it matters to keep gaming under control
Casino games and sports betting are a form of entertainment for many people. That entertainment stays healthy only when it stays within a set budget and time limit. tk10 believes every player should be aware of their own financial and mental wellbeing.
Our Terms and Conditions clearly state that the tk10 platform is for adults aged 21 and above only. Minors are strictly prohibited from opening an account or placing any kind of bet. We make no compromises on age verification.
Gambling is never a reliable source of income. Repeatedly betting to recover losses, or playing with borrowed money, are clear signs of problematic behaviour. Only use money that is left over after covering your expenses for entertainment. At tk10 we provide several tools to help you make that decision.
Under our Privacy Policy, your account information is kept secure, and no information related to responsible gaming is shared with third parties.
Tools to control your own limits
tk10 gives you the ability to monitor and control your own gaming habits.
Set a deposit limit
Set a maximum deposit amount — daily, weekly, or monthly — in advance. Once a limit is set, lowering it takes effect immediately; increasing it requires a waiting period.
Session time limit
Decide in advance how long you will play in one session. When the set time is up, the platform will automatically end the session and suggest taking a break.
Temporary break (cooldown)
Suspend your account temporarily for a few days or weeks. Logging in is not possible during the break, but the account resumes automatically when the period ends.
Self-exclusion
If you want to close your account for a longer period or permanently, choose self-exclusion. Opening a new account is also not possible during this period. Contact 24/7 live chat for assistance.
Set a loss limit
Set a cap on how much you can lose within a given period in advance. Once the limit is reached, no more bets can be placed for that period — this is the most effective way to keep financial losses under control.
Support team assistance
Contact our 24/7 live chat or email to activate any tool or make decisions about your account. The team provides support in both Bengali and English.
Warning signs of problematic gaming
If you notice any of the following in yourself, pause and seek help. These are not signs of weakness — they are signs of self-awareness.
- Being unable to stop even after spending beyond your set budget.
- Placing more bets to recover previous losses ("chasing losses").
- Borrowing money from family or friends to fund your betting.
- Spending money on bets instead of everyday expenses (rent, groceries, bills).
- Hiding the amount you play from family or colleagues.
- Repeatedly returning to gaming because of sleep problems, anxiety, or restlessness.
- Playing for long periods while neglecting work, studies, or family responsibilities.
- Feeling angry, frustrated, or low for a long time after a loss.
Where to go for help
You do not have to face this alone — family, professional counsellors, and our support team are always there.
tk10 live chat and email
Our support team is available 24 hours a day, 7 days a week. Write to us in Bengali or English via live chat or email ([email protected]) — for self-exclusion, account closure, or anything else.
Family and close ones
Talking to a trusted family member or friend is the first and easiest step. Even if they cannot help directly, they can offer emotional support and encourage you to seek professional help.
Professional advice and counselling
Seeing a mental health specialist, psychologist, or counsellor is nothing to be ashamed of. Gambling addiction is a recognised mental health condition and there are effective treatment methods for it.
Protection of minors
The minimum age to access the tk10 platform is 21. Age is verified at registration and additional documents may be requested in cases of doubt. If there are children or teenagers in your household, keep your account password and device access secure — do not leave your device unattended after logging in.
Our commitment
tk10's goal is not only to provide entertainment, but also to ensure that entertainment does not have a negative impact on a player's life. We actively monitor account usage patterns, and the support team will reach out if unusual behaviour is noticed. Visit our FAQ section for quick answers to common questions.
Gaming is entertainment only
Betting is never a substitute for income or investment. The outcome of every game is entirely random and no strategy or pattern guarantees long-term winnings. Only bet with money that, if lost, will have no effect on your daily life. Never play when you are tired, under stress, or after drinking alcohol — your ability to make decisions is reduced in that state and the risk of financial loss increases. To learn more about us at tk10, visit our About Us page.